Privacy policy

Last Updated: July 8, 2024

This Privacy Policy explains how Galaxy Foods Online ("we", "us", or the "website") collects, uses, and shares your information when you visit our website, www.galaxyfoods.co.uk, use our services, or make a purchase. "You" refers to you as the user of the Services, whether a customer, visitor or someone whose information we've collected.

Please read carefully. By using our services, you agree to this Privacy Policy. If you disagree, don't use our services.

1. Updates to this Policy

We may update this policy from time to time. We'll post the revised policy on the website, update the "Last Updated" date, and follow applicable laws.

2. How We Collect and Use Your Information

We collect personal information to provide services. Here's how we use it:

  • Fulfilling orders, processing payments, account management, shipping, returns, and product reviews.
  • Marketing and advertising (with your consent).
  • Security and fraud prevention.
  • Customer support and service improvement.

2.1 What Information We Collect

The information we collect depends on how you interact with our website and services. "Personal information" means information that identifies you. Here's what we collect:

  • Basic contact details (name, address, phone number, email).
  • Order information (billing/shipping address, payment details, email, phone number).
  • Account information (username, password, security questions).
  • Shopping information (items viewed, added to cart, or wishlist).
  • Customer support information (information you choose to include).

2.2 Information Collected Through Cookies

We use cookies and similar technologies ("Cookies") to collect information about your interaction with our website ("Usage Data"). This may include:

  • How you access and use our website and account.
  • Device information, browser information, and network connection information.
  • IP address and other interaction information.

2.3 Information We Obtain from Third Parties

We may obtain information about you from third parties, including:

  • Vendors and service providers supporting our website and services (e.g., Shopify).
  • Payment processors (payment information for order fulfilment).
  • Online tracking technologies are used when visiting our website, opening emails, or interacting with our advertisements.

We'll treat any information from third parties according to this Privacy Policy. We're not responsible for the accuracy of information provided by third parties or their privacy practices. See Section 6 for more details.

2.4 How We Use Your Personal Information

We use your personal information for the following purposes:

  • Providing Products and Services (as described in Section 2.1).
  • Marketing and Advertising (with your consent).
  • Security and Fraud Prevention.
  • Communicating with You (customer support and service improvement).

3. Cookies

Like many websites, we use Cookies on our website. For specific information about cookies related to Shopify, see https://www.shopify.com/legal/cookies. We use Cookies to:

  • Improve our website and services (remembering your actions and preferences).
  • Run analytics and understand user interaction with the Services.
  • Allow third parties to tailor services, products, and advertising on our website and others.

Most browsers accept Cookies by default. You can choose to remove or reject Cookies through your browser controls. However, this may negatively impact your user experience and prevent some features from working correctly.

4. How We Disclose Personal Information

We may disclose your personal information to third parties in certain circumstances, including:

  • Vendors and Third-Party Service Providers (helping us operate our website and services).
  • Business and Marketing Partners (including Shopify, to provide services and advertise to you).
  • With Your Consent (shipping products, social media integration, or as otherwise authorized by you).
  • Affiliates (within our corporate group for legitimate business purposes).
  • Legal Obligations (to comply with applicable laws, respond to legal requests, enforce terms of service, and protect our rights and the rights of others).

We'll disclose the categories of personal information used in Sections "How We Collect and Use Your Information" and "How We Disclose Personal Information" over the past 12 months. We do not use or disclose sensitive personal information for profiling purposes.

5. User Generated Content

Our services may allow you to post product reviews and other user-generated content. This content will be public and accessible to anyone. We're not responsible for the privacy or security of information you make public.

6. Third Party Links and Websites

Our website may contain links to other websites operated by third parties. These websites are not under our control, and we are not responsible for any linked website's privacy practices or content. We recommend that you review the privacy policies of any third-party website before you provide any personal information to them.

7. Information About Children

Our website is not intended for use by children under 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us using the information below so we can delete the data.

8. Security and Storing Your Information

We use commercially reasonable security measures to protect your personal information. However, no security measures are perfect, and we cannot guarantee the complete security of your information. You should also be aware that information you transmit through email or other public forums may not be secure.

We retain your personal information for as long as necessary to provide you with the services you request, comply with legal obligations, resolve disputes and enforce our agreements.

9. Your Rights Regarding Your Information

You have certain rights regarding your personal information. These rights may include the right to access, correct, or delete your information. You may also have the right to opt out of receiving marketing communications from us.

Here is a summary of your rights:

  • Right to Access / Know: You have the right to request a copy of the personal information we hold about you.
  • Right to Delete: You have the right to request that we delete your personal information.
  • Right to Correct: You have the right to request that we correct any inaccurate personal information we hold about you.
  • Right to Portability: You may have the right to request a copy of your personal information in a format that allows you to transfer it to another company.
  • Right to Restrict Processing: You have the right to request that we restrict the processing of your personal information.
  • Right to Withdraw Consent: If you have consented to us processing your information, you have the right to withdraw your consent at any time.
  • Right to Appeal: You have the right to appeal our decisions regarding your requests.

You can exercise these rights by contacting us using the information below.

10. Complaints

If you have a complaint about how we process your information, please use the information below to contact us. You can also lodge a complaint with your local data protection authority.

11. International Users

Your personal information may be transferred to and processed in countries outside of the United Kingdom. We will take steps to ensure that your information is protected in accordance with UK data protection laws.

12. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Galaxy Foods Ltd,
19 Blundells Road,
Bradville,
Milton Keynes,
MK13 7HB

Phone: 01908 322188
Email: info@galaxyfoods.co.uk
WhatsApp: 07502 666868

Thank you for shopping at Galaxy Foods Online!